After running today my iPhone was so hot it practically felt like it was on fire. So I thought, “What if my iPhone really was on fire? What would I do?” And I realized I’d do exactly this:
It’s sad just how quickly people can rattle off bad customer service experiences, and I know I have plenty of first-hand horror stories I can share. That’s why I’m making a point of sharing a great customer service experience I recently had at a sandwich and bakery chain called Panera.
Social networking services like Facebook and Twitter seem to be overloaded with self-centered, acidic, bitchy and down-right mean people. But they’re also full of really great people, and sometimes they prove that in spades by offering to help someone they really don’t know with absolutely no expectation of anything in return. My office manager, Nightshade the Cat, got to experience that kindness first hand just recently and even though she can’t express her appreciation, I can.